Returns & 7-Night Sleep Trial
Don't Judge Your
Mattress in One Night.
A new mattress can feel different at first. Give yourself time to sleep, settle and experience the comfort before making your decision.
Comfort Deserves
More Than a First Impression.
Your first night on a different mattress may not tell the whole story. The Fine Mattress 7-Night Sleep Trial gives you time to experience your new mattress through a series of real nights.
One Mattress.
Seven Real Nights.
Take the time to notice how the mattress feels as you settle into your normal sleep routine.
Meet Your New Mattress
Set up your sleep space, follow the applicable mattress care instructions and begin using your mattress.
Continue Your Normal Routine
Sleep as you normally would and give yourself time to experience the mattress without rushing to a first-night conclusion.
Notice the Comfort
Pay attention to the overall comfort and support experience as you continue sleeping on the mattress.
Let the Experience Continue
Continue your regular sleep routine and consider the mattress based on several nights rather than a single moment.
How Does Your Comfort Feel?
After completing the seven-night trial, consider your overall sleep experience and how the mattress feels for your comfort needs.
Notice the Experience.
Not Just the First Night.
Use the seven-night period to experience the mattress as part of your normal sleep routine.
Comfort is personal. Rather than focusing on one isolated night, consider the overall experience across the trial period.
How does my overall comfort feel?
The Trial Is Complete.
What Happens Next?
Keep Sleeping Better.
Continue enjoying your Fine Mattress product and follow the recommended care guidance to help maintain your mattress.
Talk to Fine Mattress.
Contact our team after completing the seven-night trial. We will review your request and guide you through the available next steps under the applicable trial and return terms.
Not Comfortable
After Seven Nights?
Contact the Fine Mattress team and provide the information needed to identify your purchase and understand your request.
Sleep on the Mattress for Seven Nights
Complete the seven-night sleep trial before reviewing the overall comfort experience.
Keep Your Purchase Information Ready
Have your order, invoice or other purchase information available to help identify the product.
Tell Us About Your Comfort Experience
Contact Fine Mattress and explain the concern you experienced during the trial period.
Receive Guidance on the Next Step
Our team will review the request and advise you of the available resolution under the applicable terms.
Before You Start
Your Trial.
The information below provides general guidance about the Fine Mattress 7-Night Sleep Trial and the review process.
Allow Seven Nights
Use the mattress through the seven-night trial period before assessing your overall comfort experience.
Keep Your Purchase Details
Purchase information may be required to identify the mattress and review the request.
Care for the Mattress
Use and care for the mattress responsibly during the trial and follow the product care guidance supplied with your purchase.
Requests Are Reviewed
A sleep trial or return request is subject to review under the terms applicable to the purchase and product.
Shipping Charges May Be Excluded
Where a refund is approved under the applicable terms, shipping or related delivery charges may not be included in the refunded amount.
Two Different Types
of Support.
Comfort concerns and qualifying manufacturing defects are not necessarily reviewed through the same support process.
7-Night Sleep Trial
The sleep trial gives you time to experience the comfort of your mattress through seven nights before contacting our team about a comfort concern.
- Focused on your sleep and comfort experience
- Complete the seven-night trial period
- Contact Fine Mattress for a request review
Limited Warranty
Warranty support is intended for qualifying defects covered under the warranty terms applicable to the specific Fine Mattress product.
- Focused on qualifying covered defects
- Purchase and warranty documents may be required
- Requests are subject to warranty assessment
Seven Nights.
Quick Answers.
General guidance about the Fine Mattress sleep trial and comfort review process.
The Fine Mattress comfort trial provides a seven-night period to experience your mattress before reviewing your overall comfort.
Use the mattress as part of your normal sleep routine and consider your overall comfort experience across the trial period.
Contact the Fine Mattress team with your purchase details and explain your comfort concern. Your request will be reviewed and our team will advise you of the available next steps under the applicable terms.
Requests are subject to review under the terms applicable to the purchase and product. Contact Fine Mattress so the team can review your request and advise you of the available resolution.
No. The sleep trial relates to the comfort experience during the trial period. Warranty support relates to qualifying covered defects and is reviewed under the warranty terms applicable to the product.
Completed Your
7-Night Trial?
Still have a comfort concern? Contact Fine Mattress with your purchase details and let our team review your request.