Privacy Policy
Your details.
We handle it with care.
This privacy policy explains how Fine Mattresses collects, uses, stores and protects your personal information when you visit our website, place an order or contact our team.
That’s clear.
Goal.
Official.
We are committed to handling personal information responsibly and using it for clear purposes relating to our website, our products, customer orders and customer service.
Privacy Policy
In plain language.
Fine Mattresses respects the privacy of customers and visitors who interact with our website and services.
This policy sets out the general categories of personal information we may receive, the purposes for which it is used, the circumstances in which it may be shared, and the measures taken to ensure data is handled responsibly.
This privacy policy applies to information collected via the Fine Mattresses website and to interactions relating to website orders, enquiries and customer service.
Information we may collect
The information we receive depends on how you interact with Fine Mattresses and the services you use.
Identity details
Your name and other basic information you provide when placing an order, creating an account or contacting our team.
Contact details
Information such as your email address and telephone number.
Delivery details
The address and location details required to arrange delivery of your order or provide support.
Order details
Details of the products ordered, the order history and information relating to the transaction.
Correspondence
Messages, enquiries, comments and any other information you choose to provide when contacting Fine Mattresses.
Site Information
Technical or usage-related information may be generated when your browser or device interacts with the website.
How we may use your information
Personal information may be used for purposes relating to the provision of Fine mattresses, the website’s services and customer support.
To receive, process, manage and provide support for orders placed via Fine for Mattresses.
To use the relevant contact details and address to arrange delivery.
To respond to questions, requests, warranty enquiries, trial requests and other customer correspondence.
To enable the website’s functions, customer accounts and the features available via the website.
To understand the website’s performance, improve the user experience and develop Fine’s mattress services.
To retain records or use information as reasonably necessary in relation to applicable legal, regulatory or commercial requirements.
Information relating to your enquiry
When you place an order, Fine Mattresses may collect the information necessary to identify you, contact you regarding your order, process the transaction and arrange delivery.
Payment processing may involve the use of payment service providers or financial service providers where necessary. Their handling of information may also be subject to their own privacy policies and security procedures.
Cookies and similar technologies
The Fine Mattresses website may use cookies or similar technologies to support the website’s functionality and to understand how it is used.
When can information be shared?
Fine Mattresses does not need to make personal information publicly available in order to provide its usual services.
Information may be shared with third parties or service providers where this is reasonably necessary for the operation of the website, the processing and support of orders, the arrangement of deliveries, the provision of technical services, or the support of business operations.
Data retention
The need
Personal information may be retained for as long as is reasonably necessary to fulfil the purpose for which it was collected.
Retention periods may depend on the type of information, the customer relationship, order or transaction records, support requirements, and any applicable legal or regulatory obligations.
When the information is no longer reasonably required, Fine Mattresses may delete it, anonymise it or otherwise process it in accordance with applicable requirements and internal practices.
Protection of Personal Data
Fine Mattresses aims to use reasonable administrative and technical measures to help protect personal information from unauthorised access, use, loss or disclosure.
No system for transmitting or storing data online can be considered entirely risk-free. Users should also take reasonable steps to protect their login details and the devices they use to access online services.
Your options and privacy requests
You can contact Fine Mattresses if you have any questions or requests regarding the personal information you have provided to us.
Please get in touch if you have any questions about how we handle personal information.
Please let us know if the information you have provided appears to be inaccurate or needs updating.
Please contact us regarding any correspondence or preferences relating to the information you have provided.
Requests may need to be reviewed, and it may be necessary to verify the identity or the details of the request before taking any action.
Information on children
The Fine Mattresses website is intended for customers and users seeking information about our products and services. We do not deliberately seek to collect personal information from children through the normal operation of our online shop.
A parent or guardian who believes that a child has provided personal information via the website may contact Fine Mattresses to look into the matter.
Third-party websites and services
The Fine Mattresses website may contain links to external websites, social media platforms or other services operated by third parties.
Fayne Mattresses has no control over the privacy practices of independent third-party services. Please refer to the privacy information provided by the relevant service when interacting with an external website or platform.
Changes to the Privacy Policy
Fine Mattresses may update this privacy policy to reflect changes to the website, services, data processing practices or applicable requirements.
When this policy is updated, the amended version may be published on this page with a new update date.
Do you have a question about privacy?
Please contact Fine Mattresses if you have any questions about this privacy policy or a request regarding the personal information you have provided.
Privacy and Protection
Personal data.
Fine Mattresses aims to handle personal information responsibly, whilst taking into account the privacy and personal data protection requirements applicable in the State of Qatar.
This includes setting out clear purposes for the use of data, handling it appropriately, and taking reasonable measures to protect personal information.
Regarding the protection of personal data privacy in the State of Qatar.
Privacy and Personal Data
Clear information.
Act responsibly.
Do you have any questions about your data or this privacy policy? Please get in touch with our team and let us know how we can help you.