Warranty
Made with care.
Backed by confidence.
Our commitment to the warranty reflects our confidence in the quality of our manufacturing and our responsibility to support our customers when a product defect that meets the warranty conditions requires inspection.
Warranty cover and duration may vary depending on the product. The warranty documents supplied with your purchase set out the specific terms and conditions that apply to your Fine Mattresses product.
Quality.
Care.
Support.
Intended to cover manufacturing defects and structural faults that meet the criteria set out in the warranty terms applicable to your product.
For mattresses
A guarantee based on
On product quality.
Fine mattress products are manufactured with great care in the selection of materials and construction, ensuring reliable comfort.
Where a covered product has a manufacturing fault that meets the criteria, the warranty process helps the Fine Mattresses team to identify the problem, review the applicable warranty terms and determine the appropriate next step.
The invoice, proof of purchase and warranty card are important documents, as the scope and duration of the warranty may vary depending on the product purchased.
Cases that may be eligible
To check the warranty.
The warranty cover applies to defects that meet the eligibility criteria and are covered under the specific terms and conditions provided with the Fine mattress.
The internal structure of the mattress
Manufacturing defects that meet the specified criteria and affect the internal components covered by the warranty may be taken into account when assessing the warranty claim.
Disadvantages of springs
Structural issues relating to mattress springs may be reviewed where the problem is linked to a manufacturing defect that meets the relevant criteria.
Sponge ingredients included
Defects in materials or workmanship that meet the relevant criteria and affect the foam components covered by the warranty applicable to the product may be considered.
Warranty verification
Each claim is assessed on the basis of the product information, proof of purchase, the issue reported and the specific warranty terms that apply.
Four things
Prepare it in advance.
Providing accurate information helps our team to understand the product and process warranty claims more effectively.
Proof of purchase
Please keep the original invoice, receipt or any other valid proof of purchase to present when making a warranty claim.
Warranty Card
Please keep the warranty card supplied with your product, if applicable, to help confirm the warranty details.
Clear photos of the product
Take clear photos showing the product and the specific area or issue you would like the Fine Mattresses team to review.
Product information
Please send us the product name, the purchase details and a clear description of the problem you are experiencing.
How to use the mattress
Task.
A reported issue is not automatically considered a manufacturing defect. The condition of the product, how it has been looked after, the type of support used and the applicable warranty terms are all taken into account during the review process.
Use a suitable support base
Place the mattress on a bed base or a suitable surface that provides the necessary support.
Keep the product dry
Protect the mattress from liquids, excess moisture and preventable physical damage.
Look after your mattress
Follow the recommended care instructions and look after your bedding properly.
Reporting the problem
For review.
Our team follows a clear review process to understand your enquiry and determine the applicable warranty terms.
Get in touch with Fine Mattresses
Please let our team know what problem you are experiencing and specify the relevant Fine mattress product.
Submit your documents
Please send proof of purchase, warranty documents, product information and clear photographs.
Warranty review
The Fine Mattresses team will review the claim in accordance with the warranty terms applicable to the specific product.
Find out what to do next
Once the assessment is complete, our team will let you know the next appropriate step for a valid warranty claim.
Do you have any questions before
Want to get in touch?
The answers below provide general guidance on the warranty. The product documentation remains the definitive reference for the terms and conditions applicable to your purchase.
The warranty period and cover may vary depending on the product. Please refer to the warranty documents, purchase information or warranty card supplied with your Fine Mattresses product.
Please keep your original proof of purchase and the warranty card, if provided. These documents will help to identify the product and the warranty terms that apply to it.
No. The warranty covers defects that meet the conditions and are included under the terms applicable to the product. Each claim must be assessed before its eligibility for the warranty is confirmed.
Get in touch with the Fine Mattresses team by phone, email or via the ‘Contact Us’ page. Please have your purchase details, product information and clear photographs to hand.
Let’s review
Your request.
Please provide your purchase and product details. Our team is on hand to help you start the warranty claim process.
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